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We are sorry to see you go
Doing business with your organisation has been our pleasure.
As you set onto a new path, we would love some feedback from you. We pride ourselves on continuous improvements, and we can't do that without critical feedback. We'd love it if you could complete this short survey to help us understand your key reasons why your organisation has chosen not to continue with your EngagementHQ Site.
Information is confidential and only accessible to Senior Management. Feedback provided will be used only to understand and improve our business practices and product.
We are sorry to see you go
Doing business with your organisation has been our pleasure.
As you set onto a new path, we would love some feedback from you. We pride ourselves on continuous improvements, and we can't do that without critical feedback. We'd love it if you could complete this short survey to help us understand your key reasons why your organisation has chosen not to continue with your EngagementHQ Site.
Information is confidential and only accessible to Senior Management. Feedback provided will be used only to understand and improve our business practices and product.
Download a complete site report (all projects, all time)
Download any other project-specific detailed reports from the analytics section.
Download any formal or legislated submissions required for record-keeping purposes.
Communicate your move with your site users
this is an upcoming stage for Client Churn Survey
Send a final email to all your registered participants, to thank them for their contributions and let them know that the site will be closed. To get detailed instructions read this article - Sending emails to your database. You could also consider encouraging them to join another online engagement site (eg their local council) so they can continue to have their say on local projects of importance to them.
Send an email to all your administrators to let them know that the site is being decommissioned and will not be accessible soon, and direct them to your new site.
Archiving projects and redirecting links
this is an upcoming stage for Client Churn Survey
Ensure that all your projects have been archived, so your participants are aware that the consultation has concluded. Read the article Archive your project for details on how to archive your project, if not yet done.
Review each projects document library, photo gallery and video gallery to save any required documents, photos and videos.
Check that any hyperlinks from your other sites to the EHQ site or platform are re-directed correctly. This includes your sites domain. If Bang the Table purchased your domain, you will need to complete a Domain Transfer form, and pay a small fee to the domain register to have it transferred into your organisation's name. Our support team can help you with this request.
Site's decommissioned
this is an upcoming stage for Client Churn Survey
Once your site is decommissioned, the site and all its contents will be removed permanently. The change will be effective immediately and all information removed permanently from our systems. Database backups retained for disaster recovery purposes will also be permanently erased within 90 days of contract termination.
Bang the Table is committed to the secure and safe disposal of this information in accordance with our contractual and legal obligations and we do so in an ethical and compliant manner. We use the tools provided by our AWS infrastructure to erase data in a way that it cannot be reconstructed. We confirm that our approach and procedures comply with the laws and provisions made in the General Data Protection Regulation (GDPR) and that staff are trained and advised accordingly on the procedures and controls in place.